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rajkumar gupta
Bengaluru, Karnataka, India
Project Manager

₹1000/hr

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About rajkumar gupta

Results-driven Technical Support Director with 17+ years of Management experience leading global technical support operations for product-based companies. Proven track record of transforming support operations, reducing escalations by 45%, and improving customer satisfaction scores to 95%+. Expert in implementing AI-powered support solutions, developing knowledge...

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Skills

  • Amazon CloudFront
Languages

English

Experience
Trellix

Director – Technical Support

Mar 2021 - Present · 5 yrs 4 mos
McAfee

Senior Manager, Global Customer Support

Dec 2018 - Feb 2020 · 1 yrs 2 mos
Show all 3 experiences
Education
North Bengal University
Bachelors Degree - bachelors
Symbiosis University
Master Degree - diploma
Show all 3 educations

Certifications

PMP
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ITIL Expert
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Show all 6 certificates
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