About Mohd Irfan
Hello, I am an ITSM-focused ServiceNow Technical Lead with over a decade's experience in both the IT Software industry and IT Service Management. My robust expertise centers around several key skills including Automation & Scripting, Change Management, Configuration Management, Customizations & Scripting, among others. These skills are critical in the design and...
Skills
- Automation & Scripting
- Change Management
- Configuration Management
- Customizations & Scripting
- Incident Management
- Problem Management
- Reporting & Analytics
- Service Management
- Service Request Management
- ServiceNow
- Ticketing & Incident Management
- Workflow Automation
Languages
English|Hindi
Experience
Hitachi
ServiceNow Technical Lead
Apr 2022 - Present · 4 yrs 3 mosTekSystems
ServiceNow Developer/Administrator
Jan 2021 - Apr 2022 · 1 yrs 3 mosEducation
JNTU Hyderabad
Bachelors Degree - Masters of TechnologyJNTU Hyderabad
Master Degree - DSCECertifications
Certified ServiceNow Administrator
Certified Application Developer
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